Friday, October 20, 2017


Tons of water has flown down the river Thames since Mahendra Singh Dhoni (aka Mahi) entered the world of cricket.

He came with a bang, conquered the championships (#1 in Test Cricket, #1 in ODI & #1 in T20), understood the cricket insights like no one did & a great mentor for the youngsters.

Here are a few leadership qualities we have learnt from this phenomenon -

MSD Leadership Qualities

Saturday, July 21, 2012


THE DARK (K)NIGHT in Aurora CO - sad state of affairs; my heart goes out for all the victims and the injured citizens. I was just 10 miles away from this place of heinous crime. The shooting evoked memories of the 1999 massacre at Columbine High School in Littleton, 17 miles from Aurora, where two students opened fire and killed 12 students and a teacher.

"Batman" movie-goers reactions and the aftermath - check it out!

Sunday, July 15, 2012

BLOGGING HIATUS - Plan to Return!

FIVE years of hiatus on my blogging - i want to revive this and looking forward! I will definitely take out time to start penning-down some of my thoughts...STAY TUNED!

Tuesday, April 03, 2007

Business Process Management

Service-based organizations particularly those centering around knowledge workers, are discovering that business process improvement (BPI) is an imperative in the effort to reduce costs.

During my recent visit to Philippines (Manila, Laguna) - it is heartening to notice popular philosophies such as Lean Six Sigma and the Capability Maturity Model (CMM). They are catching up in countries like Philippines and Vietnam, but BPI projects are only as good as data available.

Business Process Management (BPM) software makes it possible to collect real-time data that can shed significant light on the issue and aid the task of decision-makers. It's all about transperancy - how do we calculate efficiency, how do we measure progress and how do we provide maximum customer satisfaction?

A number of terms have cropped up to refer to various elements of BPM that can be confusing...

BPI: simply means improving or optimizing processes in some measurable way, oftentimes in one-off capacity.
BPA: Business process automation means using integrated software applications for greater efficiency by eliminating waste and reducing labor costs.
BPO: Business Process optimization tools are enterprise software suites that facilitate process measurement and evaluation.

Let's not get tangled up in the terminology but practically speaking all of these terms refer to one and only one imperative:

that efficient business processes require careful, ongoing evaluation and continous efforts at improvement.

Thursday, December 28, 2006

Happy New Year!

I came across this poem and thought of sharing this with all of you...

Let us all gather round and cheer,
With a drink of wine or an ice cold beer

Perhaps you're like me and don't drink the swill,
Or your like my grandparents who live on pills.
Maybe this world seems harsh at times,
Or its just that most of us just like to whine.

I'd say that this is a great place to be,
It all depends on how we can see.

True we've had bad things in the past,
But we know in our hearts that these will not last.

If we try our best to be simple and pure,
There's nothing our hopes and dreams cannot cure.

So, I don't know the value this is worth,
But lets all try to be happy and heal Mother Earth!

Happy New Year!

Thursday, October 26, 2006

The New 'Jargon' in Outsourcing

Well, despite the global economic slowdown and WTC attack, one area which is generating lot of heat is outsourcing. Outsourcing in general is similar to IT outsourcing, although on taking a closer look, there are a few differences. Subtle distinctions between vendor offerings, the integration of some IT outsourcing with in-house efforts, and the terminology in outsourcing agreements exists. Businesses need to understand the differences to embark on a successful outsourcing expedition.

India Inc., surely means business in the area of business process outsourcing and will consolidate its reputation as the most favored destination for outsourcing projects and services from all over the globe.

We started with Business Process Re-engineering (BPR) and graduated to BPO, KPO, BTO and now what...ESO. Check out here.

Friday, September 22, 2006

BPO, Cricket & MunnaBhai

Industry pundits have been urging companies to address the manpower crisis threatening the growth of the ITeS-BPO sector, which, according to Nasscom (National Association of Software and Service companies), is set to achieve its projected revenue target of $8.5 billion in 2006-07, up from $6.3 billion in 2005-06. Talking about what is going wrong in this segment, Lucas says that in her experience, there is a lack of team spirit in the Indian work environment. People are not willing to share their skills and knowledge with fellow workers. This could be because of the deep sense of insecurity and the highly competitive environment of schools and colleges.

DLF Cup - it's all over for 'Team India' - entire tournament's performance indicated an extremely not-so-interested attitude from our cricketing stalwarts. So, the horror story for India continues with the Cricket giants...Australia. Well, have we run out of options! Let's come up with CPO - Cricket Process Outsourcing.

The latest buzz word - do you know? No, its not War on Terror or Osama or the Spinach syndrome but our own MunnaBhai and Circuit. See how MSN and Munnabhai have joined hands together. Check out here.

Tuesday, August 15, 2006

Omkara - Another Feather in 'V' Cap!

Othello...Omkara....Vishal Bharadwaj......Langda Tyagi.......the cream cast from Bollywood! What else could we expect from this excellent film-maker - Vishal from Meerut, India. This movie is a treat to watch.

Omkara is Vishal Bhardwaj's interpretation of William Shakespeare’s classic, Othello – a play that has been made four times in Hollywood but is being brought to life for the first time in a mainstream Hindi film in a commercial format. Credit is due to maker Vishal Bhardwaj for suddenly reviving Shakespearean literature. While he sprang a surprise at us with his adaptation of Macbeth as Maqbool, the successor Omkara Othello remained in the public eye thanks to it's star-studded casting. But this time, Vishal Bhardwaj tries too hard and the effort shows. He is straining to be realistic and it is evident in the sepia texture, profane language and disconnected montages.

Saif is a treat to watch as 'Langda Tyagi' - a sure-shot contender for Oscar!!!

Thursday, July 27, 2006

Mumbai Explodes...Once Again!!!

A lot has been written after "another" series of attacks on Mumbai and our hearts go out for all the folks who have succumed to the injuries and also to those who have gone thru the trauma of being in Mumbai during this period.

There have been various thought provoking articles and blogs by Sidin and Sourin and this has been a part of discussions with the media, CNN, NBC and so on. In the midst of this, I received one email which was forwarded to me by a friend of mine which went on like this -

"I am an Indian citizen. One among 1 billion of us. When somebody bombs us we die. Just like Americans did when the Al Qaeeda drove their planes into the WTC. Just like Londoners did when terrorists attacked the city last July. But while Americans have the right to retaliate and bomb Afghanistan off the face of the map because the terrorists HQ was based there, we Indians have to negotiate, talk, send peace buses, and "build confidence" with the government across our border - the Pakistanis who are supporting the terrorists with money and explosives.

The world applauds how resilient we are in the face of our tragedy, how quickly we go back to "normalcy". Ironically we ourselves applaud our resilience. The fact is that the world expects us to be less than human - hey you fella, so what if you lost your colleague, friend, partner, husband, wife or brother, get on with it old chap, that's it my boy! No time to mourn. No time to fume and rail at the injustice being meted out, no time to even call the terrorists the filthiest of names, no time to give incompetent politicians and policemen, intelligence agencies and the powers-be a piece of our mind. (Shivraj Patil, our honourable defence minister said something
to the the effect that we knew that an attack was planned but we didn't know
the time and place.

Really! What did he expect - a phone call from the terrorists giving him the details of the local trains, timings and compartments in which the
explosives would be kept! We also have to prove to the world that we are RESILIENT. Be happy with Musharraf's "quick condemnation" and go back to the business of dealing with old betrayers. After all we cannot "change the region's positive course", as LA Times' editorial put it. So what if a few hundred Indians die - Indians who are not into big time negotiations. Indians who just want to earn their living and return home to their families after a hard day's work. But well no, Musharraf and his terrorist friends will deny them the luxury of going back to his family because en route the train blows up! And our incompetent politicians and policemen will let
terrorists do their horrific jobs and launch a hunt post-facto...

So Bombayites died for a cause: for the peace of the region! As did Delhi-ites last year before Diwali. As did people in Bangalore when Pakistan-supported terrorists hit the city. As did Indian tourists who had gone to Srinagar for a holiday....And as many many more will die...Wow, that's some consolation! If you feel as angry about what's happening to us, please feel free to pass this on. If your reaction is: "hey nothing is going to change - this is India," feel free leave a comment"

Wednesday, May 03, 2006

A Run For Marathoners!

WOW! That's a great feat.
Rahul, Nita, Sourin, JT and Shantanu...this is for you to read and appreciate. A 4 year old boy runs 65 KM at a stretch in 7 hours and creates a record. Read here.


Tons of water has flown down the river Thames since Mahendra Singh Dhoni (aka Mahi) entered the world of cricket. He came with a bang...