Friday, October 20, 2017


Tons of water has flown down the river Thames since Mahendra Singh Dhoni (aka Mahi) entered the world of cricket.

He came with a bang, conquered the championships (#1 in Test Cricket, #1 in ODI & #1 in T20), understood the cricket insights like no one did & a great mentor for the youngsters.

Here are a few leadership qualities we have learnt from this phenomenon -

MSD Leadership Qualities

Saturday, July 21, 2012


THE DARK (K)NIGHT in Aurora CO - sad state of affairs; my heart goes out for all the victims and the injured citizens. I was just 10 miles away from this place of heinous crime. The shooting evoked memories of the 1999 massacre at Columbine High School in Littleton, 17 miles from Aurora, where two students opened fire and killed 12 students and a teacher.

"Batman" movie-goers reactions and the aftermath - check it out!

Sunday, July 15, 2012

BLOGGING HIATUS - Plan to Return!

FIVE years of hiatus on my blogging - i want to revive this and looking forward! I will definitely take out time to start penning-down some of my thoughts...STAY TUNED!

Tuesday, April 03, 2007

Business Process Management

Service-based organizations particularly those centering around knowledge workers, are discovering that business process improvement (BPI) is an imperative in the effort to reduce costs.

During my recent visit to Philippines (Manila, Laguna) - it is heartening to notice popular philosophies such as Lean Six Sigma and the Capability Maturity Model (CMM). They are catching up in countries like Philippines and Vietnam, but BPI projects are only as good as data available.

Business Process Management (BPM) software makes it possible to collect real-time data that can shed significant light on the issue and aid the task of decision-makers. It's all about transperancy - how do we calculate efficiency, how do we measure progress and how do we provide maximum customer satisfaction?

A number of terms have cropped up to refer to various elements of BPM that can be confusing...

BPI: simply means improving or optimizing processes in some measurable way, oftentimes in one-off capacity.
BPA: Business process automation means using integrated software applications for greater efficiency by eliminating waste and reducing labor costs.
BPO: Business Process optimization tools are enterprise software suites that facilitate process measurement and evaluation.

Let's not get tangled up in the terminology but practically speaking all of these terms refer to one and only one imperative:

that efficient business processes require careful, ongoing evaluation and continous efforts at improvement.

Thursday, December 28, 2006

Happy New Year!

I came across this poem and thought of sharing this with all of you...

Let us all gather round and cheer,
With a drink of wine or an ice cold beer

Perhaps you're like me and don't drink the swill,
Or your like my grandparents who live on pills.
Maybe this world seems harsh at times,
Or its just that most of us just like to whine.

I'd say that this is a great place to be,
It all depends on how we can see.

True we've had bad things in the past,
But we know in our hearts that these will not last.

If we try our best to be simple and pure,
There's nothing our hopes and dreams cannot cure.

So, I don't know the value this is worth,
But lets all try to be happy and heal Mother Earth!

Happy New Year!

Thursday, October 26, 2006

The New 'Jargon' in Outsourcing

Well, despite the global economic slowdown and WTC attack, one area which is generating lot of heat is outsourcing. Outsourcing in general is similar to IT outsourcing, although on taking a closer look, there are a few differences. Subtle distinctions between vendor offerings, the integration of some IT outsourcing with in-house efforts, and the terminology in outsourcing agreements exists. Businesses need to understand the differences to embark on a successful outsourcing expedition.

India Inc., surely means business in the area of business process outsourcing and will consolidate its reputation as the most favored destination for outsourcing projects and services from all over the globe.

We started with Business Process Re-engineering (BPR) and graduated to BPO, KPO, BTO and now what...ESO. Check out here.

Friday, September 22, 2006

BPO, Cricket & MunnaBhai

Industry pundits have been urging companies to address the manpower crisis threatening the growth of the ITeS-BPO sector, which, according to Nasscom (National Association of Software and Service companies), is set to achieve its projected revenue target of $8.5 billion in 2006-07, up from $6.3 billion in 2005-06. Talking about what is going wrong in this segment, Lucas says that in her experience, there is a lack of team spirit in the Indian work environment. People are not willing to share their skills and knowledge with fellow workers. This could be because of the deep sense of insecurity and the highly competitive environment of schools and colleges.

DLF Cup - it's all over for 'Team India' - entire tournament's performance indicated an extremely not-so-interested attitude from our cricketing stalwarts. So, the horror story for India continues with the Cricket giants...Australia. Well, have we run out of options! Let's come up with CPO - Cricket Process Outsourcing.

The latest buzz word - do you know? No, its not War on Terror or Osama or the Spinach syndrome but our own MunnaBhai and Circuit. See how MSN and Munnabhai have joined hands together. Check out here.