BPO Insight!!!

India’s rise to stardom in the business process outsourcing (BPO) arena has been unarguably meteoric. Today, more than ever the country is offering compelling advantages to the multinationals, who consider India as the destination with a well-established BPO industry, says the latest survey on ‘Offshore Outs-ourcing’ by the global consultancy major Ernst & Young (E&Y) in association with Indo-American Chamber of Commerce (IACC).

Every NRI to American is very well aware of the upward trend (in the BPO arena) in Bangalore, Gurgaon, Hydrabad, Chennai and now Kokata. However, the focus of discussions amongst the various partners has shifted from processes, six sigma's, cost savings to the term of contract, security levels, Disaster Recovery Plans, HIPAA and SOX compliance issues and so on. In order to offset major issues such as employee satisfaction, high rate of attrition (40 percent for voice and 25 percent for non-voice on an annual basis) and absenteeism (2 to 8 percent on daily basis, mostly in voice-based), these third party vendors are endeavouring to manage the career paths for employees upfront helping them achieve an optimum work-life balance.

No matter whether it is a political or corporate platform or Healthcare, PLM or Engineering verticals, the talk of the town...oops!!! Talk of the Universe is Business Process Outsourcing.

An interesting read on this topic is here...does not matter if BPO is an Issue or a Boon - key aspect is let us be Onwards and Upwards!